Pay only for what you use. Clear even when you change your mind.

Who this applies to

This policy applies to the subscriptions and promotion packages that workshops buy in the MekAuto app (iOS, Android and app.mekauto.app). Drivers never pay anything to use MekAuto.

Payments are processed by Paysera. MekAuto never sees or stores card numbers. Visa, Mastercard and Maestro cards are accepted, including cards issued by banks in Kosovo.

Service delivery

MekAuto is a digital service. Nothing physical is shipped and there are no delivery charges.

• The subscription activates automatically within seconds after Paysera confirms the payment. Bookings, team and statistics open in the app immediately.
• The payment confirmation is sent by email and shown under Subscription in the app.
• If the payment went through but the plan is not active within 15 minutes, tap “Check again” under Subscription or write to us. We resolve it the same business day.

Automatic renewal

Monthly and yearly subscriptions renew automatically. Before the first payment we show the amount and frequency, and by subscribing you agree that the same card is charged at the start of each period until you cancel.

• Monthly plan: charged every month on the activation date.
• Yearly plan: charged once a year on the activation date.
• If a renewal fails (expired card, insufficient funds) we notify you and retry after 2 and 4 days. After three failures the subscription closes. You can pay at any time from the app with another card.

Cancellation

Cancel at any time from the app: Profile → Subscription → Cancel subscription. There is no minimum term and no cancellation fee.

• No further charge is made after cancellation.
• You keep the plan until the end of the period already paid; after that the account becomes limited, but your data is not deleted.
• A period that has started is not refunded pro rata, except in the cases described below.

Refunds

We refund the payment in full when:

• You were charged twice for the same period.
• You were charged after cancelling the subscription.
• The service was unavailable because of a technical problem on our side for more than 72 hours within the paid period.
• It is your first payment and you request the refund within 14 days without having used the plan for bookings with customers.

The refund goes back to the same card through Paysera, usually within 5 to 10 business days of approval. There is no refund fee.

Plan changes

• An upgrade takes effect immediately. You pay only the difference for the remaining part of the period; a new period starts.
• A downgrade takes effect at the next renewal. Until then you keep the current plan with no extra charge.
• Switching from monthly to yearly is treated as an upgrade.

Promotions

The Featured and Spotlight packages are monthly and renew automatically like the subscription. They can be cancelled at any time from the app and are refunded under the same rules.

How to request a refund

Write to info@mekauto.app from your account email, with the payment date and amount. We respond within 2 business days. Card disputes can also be raised with your bank; we work with Paysera to resolve them.